Better exception handling for MariaDB sections

.bin/Scripts/functions/osticket.py

@@ -21,6 +21,7 @@ class osTicket():
   def __init__(self, tests_cpu, tests_disk):
     self.db_connection = None
     self.db_cursor = None
+    self.disabled = False
     self.errors = False
     self.tests_cpu = tests_cpu
     self.tests_disk = tests_disk
@@ -35,6 +36,10 @@ class osTicket():
       '{User}@{Host}'.format(**OSTICKET['SSH']),
       ]
 
+    # Bail if disabled
+    if self.disabled:
+      return
+
     # Only open tunnel if one doesn't exist
     if self.tunnel_proc is None or self.tunnel_proc.poll() is not None:
       self.tunnel_proc = popen_program(cmd)
@@ -49,13 +54,24 @@ class osTicket():
           database=OSTICKET['Database']['Name'],
           )
         self.db_cursor = self.db_connection.cursor()
-      except Exception:
+      except mariadb.errors.InterfaceError:
-        # TODO: Refine exception handling
+        # SSH issue?, try again
         pass
+      except mariadb.errors.Error:
+        # Bad creds or other SQL error, bail
+        break
+      except Exception:
+        # Unknown error
+        break
       else:
         # Connection established
         break
 
+    # Disable if necessary
+    if self.db_cursor is None:
+      self.disabled = True
+      self.tunnel_proc.kill()
+
   def convert_report(self, name, test):
     """Convert report into an osTicket friendly format, returns list."""
     out_report = []
@@ -129,13 +145,9 @@ class osTicket():
       self.db_cursor.close()
       self.db_connection.close()
     except Exception:
-      # TODO: Fix exception handling
+      # Ignore errors since vars will be reset below
       pass
 
-    # Reset errors
-    if reset_errors:
-      self.errors = False
-
     # Reset vars
     self.db_cursor = None
     self.db_connection = None
@@ -311,17 +323,12 @@ class osTicket():
     sql_cmd =   "SELECT name FROM `{Ticket}`".format(**OSTICKET['Tables'])
     sql_cmd +=  " WHERE `ticket_id` = {}".format(ticket_id)
     sql_cmd +=  ";"
-    # TODO: Is the ';' needed above? It wasn't in the prev version??
 
     # Lookup name
     # NOTE: If multiple entries are found it will return the last
-    try:
+    self.db_cursor.execute(sql_cmd)
-      self.db_cursor.execute(sql_cmd)
+    for s in self.db_cursor:
-      for s in self.db_cursor:
+      name = s[0]
-        name = s[0]
-    except Exception:
-      # TODO: Fix exception handling
-      self.errors = True
 
     # Done
     return name
@@ -331,6 +338,10 @@ class osTicket():
     ticket_number = None
     self.connect()
 
+    # Bail if disabled
+    if self.disabled:
+      return None
+
     # Main loop
     while ticket_number is None:
       print_standard(' ')
@@ -347,7 +358,11 @@ class osTicket():
         continue
 
       # Valid ID entered, lookup name and verify
-      _name = self.get_ticket_name(_input)
+      try:
+        _name = self.get_ticket_name(_input)
+      except Exception:
+        # Ignore and return None below
+        break
       if _name:
         print_standard('You have selected ticket #{} {}'.format(
           _input, _name))
@@ -367,6 +382,10 @@ class osTicket():
     """Post a reply to a ticket in osTicket."""
     self.connect()
 
+    # Bail if disabled
+    if self.disabled:
+      return
+
     # Convert response to string
     response = '\n'.join(response)
     response = response.replace('`', '')
@@ -385,8 +404,8 @@ class osTicket():
     # Run SQL cmd
     try:
       self.db_cursor.execute(sql_cmd)
-    except Exception:
+    except mariadb.errors.Error:
-      # TODO: Fix exception handling
+      # Set self.errors to enable warning line on results screen
       self.errors = True
 
     # Done
@@ -410,6 +429,10 @@ class osTicket():
     """Set flag in osTicket."""
     self.connect()
 
+    # Bail if disabled
+    if self.disabled:
+      return
+
     # Build SQL cmd
     sql_cmd =   "UPDATE `{Name}`.`{Ticket}`".format(
       **OSTICKET['Database'], **OSTICKET['Tables'])
@@ -421,8 +444,8 @@ class osTicket():
     # Run SQL cmd
     try:
       self.db_cursor.execute(sql_cmd)
-    except Exception:
+    except mariadb.errors.Error:
-      # TODO: Fix exception handling
+      # Set self.errors to enable warning line on results screen
       self.errors = True
 
     # Done