diff --git a/.bin/Scripts/functions/osticket.py b/.bin/Scripts/functions/osticket.py
index bbf78353..3a1d20d7 100644
--- a/.bin/Scripts/functions/osticket.py
+++ b/.bin/Scripts/functions/osticket.py
@@ -30,7 +30,7 @@ class osTicket():
     self.tests_disk = tests_disk
     self.tunnel_proc = None
 
-  def connect(self):
+  def connect(self, silent=True):
     """Establish connection to osTicket via a SSH tunnel."""
     cmd = [
       'ssh', '-N',
@@ -74,6 +74,11 @@ class osTicket():
     if self.db_cursor is None:
       self.disabled = True
       self.tunnel_proc.kill()
+      if not silent:
+        print_warning('Failed to connect to osTicket')
+        print_standard('Integration disabled for this session')
+        print_standard(' ')
+        pause()
 
   def convert_report(self, name, test):
     """Convert report into an osTicket friendly format, returns list."""
@@ -354,7 +359,7 @@ class osTicket():
   def get_ticket_number(self):
     """Get ticket number and confirm with name from osTicket DB."""
     ticket_number = None
-    self.connect()
+    self.connect(silent=False)
 
     # Bail if disabled
     if self.disabled:
@@ -369,6 +374,7 @@ class osTicket():
       # No ticket ID entered
       if re.match(r'^\s*$', _input):
         if ask('Disable osTicket integration for this run?'):
+          self.disabled = True
           break
 
       # Invalid ID entered