diff --git a/.bin/Scripts/functions/hw_diags.py b/.bin/Scripts/functions/hw_diags.py
index cc10ae40..cd6e91b4 100644
--- a/.bin/Scripts/functions/hw_diags.py
+++ b/.bin/Scripts/functions/hw_diags.py
@@ -6,9 +6,12 @@ import mysql.connector as mariadb
 
 from functions.common import *
 
-# osTicket Database
-db_connection = None
-db_cursor = None
+# Database connection
+ost_db = {
+    'Connection': None,
+    'Cursor': None,
+    'Errors': False
+    }
 
 # STATIC VARIABLES
 ATTRIBUTES = {
@@ -56,6 +59,16 @@ IO_VARS = {
         '███▏', '███▎', '███▍', '███▌',
         '███▋', '███▊', '███▉', '████'),
     }
+OST_STAFF_ID =          '23'
+OST_STAFF_NAME =        'Wizard Kit'
+OST_SQL_SET_HOLD =      "UPDATE `{db_name}`.`ost_ticket` SET `hold` = '{hold_type}' WHERE `ost_ticket`.`ticket_id` = {ticket_id};"
+OST_SQL_SET_FLAG =      "UPDATE `{db_name}`.`ost_ticket` SET `{flag}` = '{value}' WHERE `ost_ticket`.`ticket_id` = {ticket_id};"
+OST_SQL_POST_REPLY =   ("INSERT INTO `{db_name}`.`ost_ticket_response` (ticket_id, staff_id, staff_name, response, created) "
+                        "VALUES ('{ticket_id}', '{staff_id}', '{staff_name}', '{response}', '{created}');")
+OST_DRIVE_FLAG =        'zHDTune'
+OST_DRIVE_PASSED =      1
+OST_DRIVE_FAILED =      2
+OST_NEEDS_ATTENTION =   4
 TESTS = {
     'Prime95': {
         'Enabled': False,
@@ -80,14 +93,10 @@ TESTS = {
 
 def connect_to_db():
     """Connect to osTicket database."""
-    try:
-        db_connection = mariadb.connect(
-            user=DB_USER, password=DB_PASS, database=DB_NAME, host=DB_HOST)
-        db_cursor = db_connection.cursor()
-    except:
-        db_connection = None
-        db_cursor = None
-        raise
+    ost_db['Connection'] = mariadb.connect(
+        user=DB_USER, password=DB_PASS, database=DB_NAME, host=DB_HOST)
+    ost_db['Cursor'] = ost_db['Connection'].cursor()
+    ost_db['Errors'] = False
 
 def generate_horizontal_graph(rates):
     """Generate two-line horizontal graph from rates, returns str."""
@@ -246,6 +255,70 @@ def menu_diags(*args):
         elif selection == 'Q':
             break
 
+def osticket_needs_attention(ticket_id):
+    """Marks the ticket as "NEEDS ATTENTION" in osTicket."""
+    if not ticket_id:
+        raise GenericError
+    if not ost_db['Cursor']:
+        # Skip section
+        return
+
+    # Set command
+    sql_cmd = OST_SQL_SET_HOLD.format(
+        db_name=DB_NAME,
+        hold_type=OST_NEEDS_ATTENTION,
+        ticket_id=ticket_id)
+
+    # Run command
+    try:
+        ost_db['Cursor'].execute(sql_cmd)
+    except:
+        sql_errors = True
+
+def osticket_reply(ticket_id, response):
+    """Post a reply to a ticket in osTicket."""
+    if not ticket_id:
+        raise GenericError
+    if not ost_db['Cursor']:
+        # Skip section
+        return
+
+    # Set command
+    sql_cmd = OST_SQL_POST_REPLY.format(
+        db_name=DB_NAME,
+        ticket_id=ticket_id,
+        staff_id=OST_STAFF_ID,
+        staff_name=OST_STAFF_NAME,
+        response=response,
+        created=time.strftime("%Y-%m-%d %H:%M:%S"))
+
+    # Run command
+    try:
+        ost_db['Cursor'].execute(sql_cmd)
+    except:
+        sql_errors = True
+
+def osticket_set_drive_result(ticket_id, passed):
+    """Marks the pass/fail box for the drive(s) in osTicket."""
+    if not ticket_id:
+        raise GenericError
+    if not ost_db['Cursor']:
+        # Skip section
+        return
+
+    # Set command
+    sql_cmd = OST_SQL_SET_FLAG.format(
+        db_name=DB_NAME,
+        flag=OST_DRIVE_FLAG,
+        value=OST_DRIVE_PASSED if passed else OST_DRIVE_FAILED,
+        ticket_id=ticket_id)
+
+    # Run command
+    try:
+        ost_db['Cursor'].execute(sql_cmd)
+    except:
+        sql_errors = True
+
 def run_badblocks():
     """Run a read-only test for all detected disks."""
     aborted = False