Avoid crash if connection to osTicket fails

.bin/Scripts/functions/hw_diags.py

@@ -1002,7 +1002,11 @@ def run_hw_tests(state):
 
   # Get ticket ID and name
   if not state.ost.disabled:
+    try:
       state.ticket_id, state.ticket_name = state.ost.get_ticket_details()
+    except TypeError:
+      # Happens if connection fails and retry is not attempted
+      pass
 
   # Run disk safety checks (if necessary)
   _disk_tests_enabled = False

.bin/Scripts/hw-diags-menu

@@ -50,7 +50,7 @@ if __name__ == '__main__':
           global_vars=global_vars)
 
       # Done
-      sleep(10)
+      sleep(1)
       pause('Press Enter to exit...')
       exit_script(1)