Get osTicket ID and name in ddrescue-tui

* Addresses issue #62

.bin/Scripts/functions/ddrescue.py

@@ -266,6 +266,7 @@ class RecoveryState():
     self.etoc = ''
     self.settings = DDRESCUE_SETTINGS.copy()
     self.finished = False
+    self.ost = osTicket([], [])
     self.panes = {}
     self.progress_out = '{}/progress.out'.format(global_vars['LogDir'])
     self.rescued = 0
@@ -531,8 +532,20 @@ class RecoveryState():
     map_dir = '{}/{}'.format(MAP_DIR, global_vars['Date-Time'])
 
     # Get Ticket ID
-    # TODO
-    # map_dir = '{}/{}_{}'.format(MAP_DIR, ticket_id, ticket_name)
+    self.ticket_id = None
+    self.ticket_name = None
+    if not self.ost.disabled:
+      try:
+        self.ticket_id, self.ticket_name = self.ost.get_ticket_details()
+      except TypeError:
+        # Happens if connection fails and retry is not attempted
+        pass
+    if self.ticket_id and self.ticket_name:
+      map_dir = '{}/{}_{}'.format(
+        MAP_DIR,
+        self.ticket_id,
+        self.ticket_name.replace(' ', '-'),
+        )
 
     # Mount backup shares
     mount_backup_shares(read_write=True)